MIT professor William Edwards Deming defined in his book “The New Economics for Industry, Government, Education” his theory of the “System of Profound -Knowledge”, which includes four pillars:

  • Appreciation for a system
  • Knowledge about variation
  • Theory of Knowledge
  • Psychology

The first three pillars are mathematically based and could be interpreted as a dehumanization of the working environment. In opposite to this, Deming’s fourth pillar “psychology” underlines the essential importance of the human factor. Similar to philosophers as Ayn Rand, he defines that every employee has the right to find his or her personal happiness through work. To maximize the efficiency of the system, the employer has to remove all barriers which stand against this goal. The human employee is the relevant success factor. With this, Deming became an advocate for the humanization of the system.

This model has not lost anything from its relevance, as it also defines how human employees can efficiently work together with AI and robots.

More about the topic, and how it relates to Walt Disney, for free in the Podcast:

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